Ordering, Shipping & Delivery

All your shipping and delivery questions answered.

There is a mistake on my delivery, what do I do?

Please contact our customer service team at [email protected] and provide an image of what you have received. Please remember to include your name and order number for easy identification.

Can I make changes to my order?

It is only possible to make changes to an order prior to packing & despatch. Because we aim to ship all orders as quickly as possible after we receive them it's often too late to change orders. If you would like to try to change an order, please cont

I believe I have received a faulty product, what should I do?

Please contact our customer service team at [email protected] and provide an image of what you have received. Please remember to include your name and order number for easy identification.

Is my order eligible for free shipping?

All orders over $60 are eligible for free shipping Australia wide. Any orders of less than $60 will pay a simple flat rate of $9.95 freight Australia wide.

Can I track my delivery?

You will receive a shipping confirmation email along with tracking details once we despatch your order. Alternatively, you can view your tracking updates by logging onto your account on the Dukes Weight Loss site.

How much does delivery cost?

All orders over $60 are eligible for free shipping Australia wide. Any orders of less than $60 will pay a simple flat rate of $9.95 freight Australia wide.

Where do you ship goods from?

All our orders are shipped from our distribution facility in Sydney NSW.

How long does your delivery take?

We attempt to ship all orders within 1 to 2 working days from receiving an order. We ship all orders by Australia Post who generally deliver orders in between 1 to 5 days depending on your delivery address.

How do I contact someone in Customer Service?

You can find answers to most questions in the help centre. If you cannot find what you are looking for you can contact our customer service team by email at [email protected]

When will my order arrive?

We operate same day despatch for all orders received before 11am (Monday to Friday). You can then expect your Australia Post delivery to take between 1 and 5 working days from despatch. Once despatched we will send you an email with the tracking deta